Know Before You Go CANCUN & RIVIERA MAYA

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Airlines & Passports:

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PASSPORTS: DO NOT forget your passports at home, as you will be unable to board your flight and please make sure that they are not expired, torn or unreadable. Passport booklets are required for all international travel. NO EXCEPTIONS. A passport card is NOT allowed for here  airline travel, so please make sure you have an actual booklet.

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Endless Escapes is not responsible for passports. For more information on how to obtain a passport click http://travel.state.gov/passport for more information

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AIRLINE INFO: Please take the time to visit your airline’s website and enter your confirmation number to ensure the flights you booked have not had a schedule change, or any other changes.

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Within 24 hours of travel, please go back and complete your online check-in. This will allow you to reconfirm your seating assignments & reduce any risks on your day of travel.

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Please check in with your airline TWO HOURS prior to flight departure time; regardless if your flight goes through a US city first.  Endless Escapes is not responsible for airline schedule changes, lost luggage or delays. If your flight number should change, please alert Endless Escapes, so we can make sure your transfer is waiting for you!!

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Please download the airline's app in order to stay informed of schedule changes.

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Please refer to the airline's website for checked bag fees.

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TSA Regulations - Please remember the 3-1-1 rule for carry-on luggage.  No liquids over 3 ounces and all liquids must be in a 1-quart bag.  For additional information/updates on TSA click here.

LUGGAGE TAGS: Make sure to specify your home address on your bags and note the resort you’re staying at while on vacation.   It is recommended to tie a ribbon on your suitcase that makes it easy for you to recognize as it comes off the luggage carousel. Please double check the tags before exiting Baggage Claim.

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Customs & Immigration's:

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CUSTOMS & IMMIGRATION'S: Please make sure the flight attendant gives you a Customs and Immigration card to fill out before deplaning, if not they will be available in the airport.  Bring a pen as the flight attendants do not have extra. 

 

After clearing Immigration, follow the signs to Baggage Claim and retrieve your luggage. If you allow the Baggage Claim workers to handle your bags, they will expect a tip, so please be prepared with a few dollars for that.  You do not have to use them unless you choose.

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Proceed to Customs, hand in Customs form, then exit the doors of the airport.

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Avoid the timeshare people in the airport & at your resort.  Once you have received your luggage & cleared Customs & Immigration, just walk past them & go directly outside to locate your ground transfers. 

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How Long Does It Take to Clear Customs and Immigration?
 Depending on when your flight arrives, be prepared for lines to be long as many planes usually land around the same time. Budget for 60-90 minutes to clear Customs and Immigration, including getting baggage and locating your transfer company.

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General Travel Info:

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CHECK IN:  You may arrive prior to check in, so if your room isn’t ready, feel free to use the spa or restrooms to change and start your vacation.  Tip - Pack your beach bag in an easy to access location,

so you can pull it out with everything in it including your swimsuit, flip flops, hats and sunscreen.

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TOURS: If you have excursions booked, please read the instructions on the voucher carefully. It is recommended to check-in with the excursion company 24 hours before your excursion and bring some cash with you for tips and incidentals.  Should you decide to book any tours while on property, feel free to contact the Lomas Representative or use this link. http://www.etravelpartners.com/11947/transfers

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DRESS CODES: The restaurants have dress codes. Please refer to the hotel's website for further info and pack accordingly. Many resort restaurants require men to wear long pants and collared shirts, so be sure to check with the resort on the appropriate dress code.  Tip: Pack efficiently so you have all of the necessities.  Here's some tips. (link for back end page ready, set pack)

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CREDIT CARDS: You will need a credit card for incidentals when checking in at the hotel. Most places outside the USA do not accept Discover Card.  The resort will hold your credit card to open up your room to charge things like phone calls, gift shop, excursions, and spa treatments.  It is recommended not to use your debit card, as the hold on your funds can last up to 7 business days.  Make sure to contact your credit card company and let them know that you will be traveling outside the US.

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WATER:  The water and the ice in the bars and restaurants at the resort is filtered through a water purification system, but you should use the bottled water in the room to drink and brush your teeth – do not use tap water.

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ELECTRICITY: The resort runs on the same voltage as the US, so no need to bring a converter. 

IN-ROOM SAFE: Use your safe for your jewelry, passports, lap tops, cameras, wallet, cash, purses, or any other valuables.

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Transfers:

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AIRPORT TRANSFERS TO THE RESORT: WALK PAST ALL PEOPLE INSIDE.  If you get stopped inside, they are only trying to sell you timeshares and will delay you in getting to the property. Proceed all the way outside and look for the transfer company identified in your travel documents or the voucher provided to you.

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AIRPORT TRANSFERS TO THE CANCUN AIRPORT: Your return flight info has already provided to your transfer company, but you will need to confirm your pick up time while on property with the onsite representative 24-48 hours prior to departure from resort. They are located on property. Sit with them for a couple of minutes to ensure you know when you need to be in the lobby, checked out of the resort with your luggage check out ticket in hand when the transfer company needs you there. This is super important!

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If your transfers or tours are with Lomas Travel, who is Endless Escapes provided tour & transfer provider in Cancun, you may contact them the following ways:

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• Visit with the Lomas rep on property during their assigned hours at your resort.

 

• Download the Lomas Angel app.

 

• Contact the Lomas Travel office by phone at (998) 881 9400 (local Cancun #).

 

• Contact the Lomas Travel office by WhatsApp at (998) 214 7393.

 

Want to book tours? click on this link: https://www.lomasagentportal.com/11947/tours.html

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Tipping:

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TIPS:  Tipping is NOT INCLUDED in your all-Inclusive resort package; it is appreciated and at your own discretion. You should plan to tip your transfer driver, as well as staff on property. The primary source of wages for your bartenders, servers & other wait-staff is tips. Typically, it is recommend tipping your house-keeper the first day and the last day, the bell-boy upon delivering your bags to your room, the room service delivery people and your favorite bartender at the end of the week. This is NOT mandatory or expected, but they do work very hard and it is very much appreciated. 
Take lots of ones and fives, as they are great for tips.

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FREQUENTLY ASKED QUESTIONS:

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CURRENCY; USD are accepted in Mexico so there is no need to exchange your currency.

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Clothing:  Resort casual, and Most restaurant require men to wear long pants, shirts with collars and closed toes shoes for dinner. Some outdoor options will allow dress shorts.

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Airport:  You must arrive 2-3 hours prior to flight departure to clear customs, lines can be very long and don’t find yourself in a bind.  Planes do not wait!

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Not included in the All-Inclusive:  Gift shops purchases, spa treatments, tours, excursions & motorized sports.